3-Year Limited Craftsmanship Warranty

StarLight Ceilings stands behind the quality of our craftsmanship.

We provide a three-year limited warranty covering qualifying defects caused by our own fabrication, manufacturing and installation workmanship.

This warranty covers StarLight-performed work, not every independently manufactured component supplied with the system.

Qualifying defects caused by StarLight workmanship may include:

• Fabric attachment and finishing
• Headliner wrapping and finishing
• StarLight-fabricated ceiling frames and structures
• Custom panel fabrication and assembly
• Fiber-optic installation and attachment
• Workmanship affecting shooting-star effects
• Workmanship affecting halo lighting
• Custom fabricated decorative features
• Seams and material attachment
• Improperly installed StarLight mounting components
• Improper wiring connections made by StarLight
• Premature separation or sagging caused by defective StarLight fabrication or installation

Coverage applies only when the defect arises from work performed by StarLight.

This warranty applies to qualifying StarLight workmanship in:

• Automotive installations
• Residential ceiling installations
• Premium shipped panel fabrication
• Commercial ceiling fabrication and installations
• StarLight-installed lighting effects and custom upgrades

The workmanship warranty lasts for three years.

The warranty period begins on:

• Automotive: installation completion date
• Residential: installation completion date
• Commercial: documented completion or contractual acceptance date
• Shipped panels: confirmed delivery date

The warranty does not restart following an ordinary repair unless required by law or expressly agreed in writing.

StarLight voluntarily extends the three-year craftsmanship warranty to qualifying existing customers, measured from their original completion or delivery date.

Any previously promised warranty rights that are more favorable remain in effect.

This extension does not retroactively shorten existing electronic equipment or product warranty commitments.

This voluntary warranty applies to the original purchasing customer and is nontransferable, except where applicable law provides otherwise.

Light engines, controllers, power supplies and other independently manufactured electronic components are covered under the applicable manufacturer’s written warranty, if provided.

The manufacturer determines the scope and duration of its warranty.

StarLight does not independently guarantee that these products will remain defect-free for three years.

StarLight can assist in coordinating eligible manufacturer warranty claims.

Any qualifying defect caused by StarLight’s installation of an electronic component remains covered under this craftsmanship warranty.

Nothing in this section excludes mandatory product-related consumer rights.

This limited craftsmanship warranty does not cover damage unrelated to defective StarLight workmanship.

Examples may include:

• Accidental physical damage
• Misuse or abuse
• Water intrusion
• Flooding
• Fire damage
• Damage from external electrical surges
• Unrelated vehicle or building structural movement
• Improper third-party installation that causes the claimed defect
• Customer modifications that cause the claimed defect
• Normal wear and aging unrelated to defective workmanship
• Improper maintenance that directly causes damage
• Environmental conditions outside the intended use of the product

An excluded event does not automatically void coverage for unrelated defects.

For confirmed covered workmanship defects, StarLight may repair the defective work or provide an appropriate equivalent replacement.

Covered corrective craftsmanship is provided without charge.

If an appropriate repair or replacement cannot be completed, StarLight will provide the remedy required by applicable law.

For approved covered workmanship repairs within 100 miles of StarLight’s Ogden business address, reasonable onsite corrective labor and travel are included.

Coverage is subject to the project type and actual site-access requirements.

For covered workmanship repairs outside the 100-mile service radius, StarLight provides covered corrective workmanship labor without charge.

Necessary travel, lodging and extraordinary access expenses may be customer-paid, subject to advance approval and applicable law.

StarLight may first use reasonable remote troubleshooting.

Automotive warranty repairs are performed at the StarLight Ceilings Ogden location by appointment.

Customers are responsible for arranging transportation of the vehicle to and from the shop.

StarLight does not automatically provide towing, rental vehicles or transportation reimbursement.

Covered corrective workmanship labor is included.

StarLight covers qualifying fabrication defects in panels manufactured by StarLight.

The customer is responsible for authorized oversized-panel return and replacement freight associated with voluntary workmanship warranty service where legally permitted.

StarLight will explain required shipping arrangements before the panel is shipped.

This provision does not diminish mandatory remedies for defective merchandise or damage occurring during original delivery.

For confirmed eligible manufacturer warranty claims processed through StarLight, reasonable standard domestic shipping of qualifying small electronic components is provided at StarLight’s expense.

This includes eligible light engines, controllers and related small components.

Manufacturer warranty approval remains subject to the manufacturer’s terms.

This shipping assistance does not create or extend an independent three-year electronics warranty.

Shipped panel fabrication performed by StarLight is covered for qualifying workmanship defects.

Independent customer or third-party installation labor is not covered by StarLight’s workmanship warranty.

Improper third-party installation affects coverage only to the extent it caused the reported problem.

Please provide:

• Customer name
• Order number or invoice information
• Completion or delivery date, if available
• Description of the issue
• Relevant photographs or video

StarLight may request reasonable additional information or troubleshooting.

Do not ship panels or disassemble equipment before coordinating the appropriate service procedure.

This warranty provides specific contractual rights. Customers may also have other rights under applicable state or federal law.

Nothing in this warranty excludes or limits rights that cannot legally be waived.

Where a written consumer-product warranty is subject to the Magnuson-Moss Warranty Act, all applicable requirements concerning written terms, remedies, disclosure and implied warranties must be observed.